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Walkin at Genpact - International Voice/Collections

 Job Details


Experience: 0 to 5 years

Opening(s): 10 


  • Collect on B2C accounts
  • Ability to deal with specific Inbound/Outbound calls from customers who are in debt Dialer based calling
  • Provide payment plans basis customer requirement
  • Recognise individual customer service needs and resolve their enquiry
  • Ability to handle complaints and escalate where appropriate
  • Excellent customer service, negotiation and communication skills with the ability to recognise and support the specific needs of the most vulnerable customers
  • Work effectively as part of a team, recognising how teams can deliver great results
  • Keen to progress to other levels and will consistently self assess your own performance against agreed targets by working closely with your manager
  • Freshers can also apply


Responsibilities


  • You will be expected to acquire detailed knowledge of product ranges and excellent service and sales skills to enable them to provide service excellence and progress sales opportunities when appropriate.
  • You will offer an excellent level of customer service, pro-actively serve customers across their product portfolio, cross-sell additional products and resolve a wide range of common, high-volume customer enquiries across the product range


    Good analytical skills and strong customer focus
    Good interpersonal skills and ability to work independently
    Excellent communication and interpersonal skills

    Enjoy working as a team to deliver results 

 

    Freshers can also apply

Walk-in Dates: 5th November - 9th November

Walk-in Timing: 10am to 2pm

Venue :
Genpact, Plot 22, Sector 18, 
Udyog Vihar, Gurgaon

Contact:
Satuti: 9582811066 
Neha Rai: 9654492430
Ipsita: 8376834652  
Swati: 9711596119
Zeba: 9911271284

You Must bring:
  1. One copy of updated resume
  2. One passport photograph
  3. One photo-identity proof