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Convergys Walk In - CCO/ Senior CCO 2013

Job Description:


  • Provide best-in-class customer service and resolution to customer queries
  • Openings in Telecommunication and Financial Services
  • Talk to customers in the UK
  • Meet customer requirements through first contact resolution.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Prepare complete and accurate work and update customer file.
  • Mentor other team members and provide coaching and training.


Excellent verbal and written communication skills. 
Quickly and effectively identifies and solves customer requests and problems.